Refund policy

Products may not be returned unless: the incorrect product has been supplied by the Provider, the product is damaged or faulty or the return is governed by a 100% money back guarantee offered by selected companies.

For conditions on the 100% money back guarantee on pet foods please and the conditions on return of electronic cat flaps and other equipment see Returns Procedures.

If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the User informs the Provider of problems within 72 hours of receipt of delivery and returns the products within five days of receipt of the product. In such an instance, the Provider will make a reasonable effort to exchange the product upon receipt of the returned products, but if replacement is not possible, the Provider will refund the purchase price within 30 days of receipt of the returned products. The Provider will not be held responsible for any delivery fees but at the Provides digression, the Provider may offer to cover the return transportation costs. This is assessed on a case by case basis by the Provider once the notification of return comes through from the User.